The robotic apocalypse is here, or is it? Can a cutting-edge, new technology like RPA change the way we work and be used for old processes? According to industry experts and RPA early organizational adopters, the answer is yes! That’s because RPA automates repetitive routine work and allows humans to focus on more strategic assignments.
Hang on, “What is RPA?” you may ask. RPA is a technological boon that aimed at bringing automation in the business processes by the means of business logic and predefined, structured inputs. Robotic process automation services assist the company to configure a ‘robot’ or software that captures and interprets various applications for accomplishing various tasks and communicating with other connected devices. The robot can process transactions, trigger responses, and utilize data for performing various business tasks.
Robotic process automation services involve various tasks ranging from automated response to the deployment of bots for ERP system. RPA adoption is gaining ground across various industry verticals for its wide scope and ease of use structure. RPA services enable companies to simplify business processes without spending a huge amount. Various industry sectors including healthcare, financial services, retail, and the like have started leveraging the benefits of RPA.
Despite several benefits of this technology, many people wonder if robots will take their job and will there be an unemployment Armageddon. Fortunately, no! Most of the early RPA adopters have not laid-off workers but reallocated them to knowledge-based, strategic tasks. RPA takes the bot out of the human and relieves employees from their mundane repetitive work. Let’s look at some of the other ways RPA is changing the way we work:
- Manage Data
RPA lets you automate a variety of tasks, including data cleansing for effective marketing and sales. With an RPA bot, companies can identify and monitor client activities to identify upselling opportunities. These bots can segment campaign data and prepare it for renewals and subscriptions. RPA is also changing the way we work for collecting data since it can assist in information gathering through web scraping and disseminate it for effective sales and marketing activities.
2. Monitor Data
RPA bots can help organizations monitor the policy status of their client database. With the large volume of data scanned within seconds, bots can identify opportunities and gaps for discounts. This can help the sales and marketing team to send highly targeted emails to prospects for maximum conversion. In insurance, it can speed up claims processing for enhanced customer experience. Read more about claims processing here.
3. Proactive Issue Identification
Bots can proactively identify issues and replace reactive troubleshooting associated with bulk shipments. It can reduce cycle time by automating the packaging process, tracking shipments status, and recording price quotes into an application.
4. Mitigate Risk
With stringent data privacy regulations, RPA can play a crucial role in alleviating a huge administrative burden of ensuring data privacy. RPA can capture relevant information, interpret it, perform assigned tasks, and provide a quick result regardless of data center and format. This, in return, helps in providing speedy responses to incoming requests and keeping an audit trail without human intervention.
For all the rules-driven business processes, RPA has been pivotal in improving accuracy, turnaround time and productivity. For such processes, RPA is changing the way we work by providing consistency and quality output. When it comes to departments like IT, Marketing, Human Resources, and Accounting, robotics-based applications can offer a competitive edge to early adopters.
RPA has a huge potential to fundamentally change the way we work. In times when digital transformation is taking the center stage, RPA and other cognitive technologies are here to stay. Not only does RPA automate the old, rule-based processes, but it increases efficiency, saves costs and optimize business processes. In other words, it takes the sting out of tedious, repetitive tasks to streamline back-office assignments.
However, this technology’s implementation is often met with resistance, especially when the common perception is that robots will usurp people’s jobs. Other roadblocks in implementation of this technology include automating non-suitable processes, unable to get executive buy-in, unrealistic goals, employee on-boarding, unable to achieve ROI target, lack of infrastructure, security concerns, etc.
To overcome these challenges and drive adoption, leaders will have to work with internal departments to propel grassroots empowerment of its users. Technology is a tool and an enabler. Not the solution.
Check out my related post: What is Superintelligence? – Part 1